Frequently asked questions

e-cargoo is an online freight exchange where carriers find loads and freight forwarders find available vehicle space. Companies post load and vehicle space listings, search each other's listings, view company profiles and communicate through the built-in Messenger.

Our solutions

Our algorithm matches loads with available vehicle space for you. You do not need to browse every listing: you can quickly find loads or available vehicle space that match your requirements.

We offer monthly, quarterly and annual subscriptions. Every plan includes all features and an unlimited number of users. You can find our current subscription fees on the Pricing page.

Pricing

Yes. After registering, you can use all features free of charge for 1 month. At the end of the trial, you can choose a subscription plan. If you do not subscribe, your access simply expires and there is no need to cancel.

Pricing

You can pay your subscription fee by bank transfer. We will send you an electronic invoice based on your chosen plan. Subscription fees are payable in advance for each billing period.

Your subscription renews automatically until you cancel it.

How do I cancel?
You can cancel your subscription at any time by emailing pricing@e-cargoo.com. The notice period is 30 days, during which you can continue using the service. If your prepaid subscription period ends before the notice period expires, we will not bill you for another period, and your access will end when your subscription expires.

Will I receive a refund for the unused period?
Yes! If you have a quarterly or annual subscription, we will refund the prepaid period remaining after the 30-day notice period on a pro-rata basis. The refund will be paid to your nominated bank account within 15 days of the termination of your contract.

As many as you need: you can register an unlimited number of users at no extra cost.

Click the “Register” button, confirm your email address, then enter your personal, contact and company details in a few simple steps. Our registration guide takes you through the entire process.

Registration guide

We usually review registration applications within 1–2 business days. As part of the verification process, we check company details and ownership. In some cases, we may also ask for a €1 verification transfer before approving your registration.

We will notify you by email once your registration has been approved. You can then immediately post listings, run searches and contact business partners.

Ask a colleague whose registration has been approved for your company code (“Profile” → “Company details”). During registration, select “Join an existing company” and enter the code in the “Company ID” field. On a mobile phone, instead of ticking a checkbox, select the option to join an existing company.

Joining your company as a new colleague

This helps us confirm that the registration has been submitted by an authorised employee of the company and that no one is misusing another business's identity. The amount is not lost: we deduct it from your first invoice or refund it if your registration is not completed.

Why might we ask for a €1 verification transfer?

Company profiles and listings are visible only to users logged in to the platform and do not appear on the public website. The exception is our featured partners, whose names and logos also appear on the website. Your name is visible to business partners. You decide whether to display your email address and phone number: on the Profile page, you can give consent for each separately and withdraw it at any time. e-cargoo staff can access all details for registration verification and customer support purposes. For details on how we process personal data, please read the Privacy Notice in the footer at the bottom of the page.

If we receive several independent, substantiated complaints about a company's payment practices, we investigate and, where justified, permanently revoke the company's access. A single error or minor delay does not automatically result in exclusion. We also check company owners: anyone whose previous company was banned for non-payment cannot register a new company.

Why e-cargoo?

The website is available in 27 languages. You choose the application's language during registration.

Send us a message using the form on the Contact page. You will also find our email addresses, phone number and opening hours there.

Contact

We verify companies registering on the e-cargoo freight exchange using several independent systems. Coface is our key partner for company verification. Our checks cover not only the companies themselves but also their owners and directors: anyone excluded for identified misuse or serious payment problems cannot return to the platform on behalf of another business.

If a payment is overdue, we help our members work towards recovering the outstanding amount without charging any fees or commission. If further specialist assistance is needed, our partner Coface offers debt collection services on preferential terms. We exclude companies that regularly pay late and require repeated payment reminders from the freight exchange.

Our aim is to build a business community whose members honour their commitments and respect each other's business interests. Our checks and consistent enforcement reduce the risk of misuse, but do not constitute a payment or performance guarantee.

Businesses that have been operating for at least six months can join the e-cargoo freight exchange. During registration, we verify applicants using several independent sources, including official registers and company information databases.

Our checks cover company details, ownership and directors, the domain provided, the company's website, if it has one, and the company documents and insurance policies relevant to its activities.

Where necessary, we request additional documents, and a verification transfer may also be required as part of the checks. Our aim is to establish the company's identity and verify that the person registering is authorised to act on its behalf. Access is granted only after the verification process has been successfully completed.

Dozens of cargo theft incidents are reported every day across the EMEA region.

According to the Transported Asset Protection Association (TAPA EMEA), 1,114 cargo theft incidents were reported in Europe, the Middle East and Africa in August 2025, an average of almost 36 incidents a day. The total value of reported losses for which a value was available exceeded €64.8 million in a single month. The situation remains serious in 2026: TAPA EMEA reported more than €90 million in cargo theft losses for August 2026.

The association and the International Union of Marine Insurance (IUMI) specifically warn about fraud targeting freight exchanges: criminals may obtain shipments using fake carrier identities, stolen login credentials and fraudulent documents.

Sources: TAPA EMEA, 30 September 2025 · TAPA EMEA, 1 October 2026 · TAPA EMEA and IUMI, February 2026